Returns & Personalization Policy

Our Promise

At Nancy's Nook, every item is made with care and attention to detail. Because many of our products are custom-made just for you, please read our policy carefully before placing your order.

Returns & Exchanges

Due to the personalized nature of our products, custom and personalized items are final sale and cannot be returned or exchanged unless there is a defect or error on our part.

For non-personalized items, we gladly accept returns within 14 days of delivery provided the item is unused and in its original condition. Please contact us at nancysnook72@gmail.com to initiate a return.

We will replace or refund your order at no charge if:

Your item arrives damaged or defective
There is an error in the personalization caused by us (not matching what you submitted)

Please contact us within 7 days of receiving your order with a photo of the issue and your order number.

Personalization Policy

Submitting Your Design

After checkout, you'll receive instructions to submit your personalization details — including custom text, names, dates, or photos. Please double-check all spelling and details before submitting, as we produce items exactly as provided.

Design Approval

For complex or photo-based designs, we may send a digital proof for your approval before production begins. Production starts once you approve the proof.

Customer Responsibility

Nancy's Nook is not responsible for errors in personalization submitted by the customer, including misspellings, incorrect dates, or low-resolution images. Please review everything carefully!